Shipping policy

At VON CHRISTABELLA, we carefully prepare and package every order before dispatch.

Orders are generally processed and dispatched within 2–4 business days after payment confirmation. Processing may take longer during launches, sales, or periods of high order volume.

Orders are shipped to the delivery address provided by the customer at checkout. Shipping charges, where applicable, will be displayed at checkout before payment is completed.

Delivery timelines may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control. Once an order has been dispatched, customers may receive tracking information where available.

Please ensure that the shipping address and contact details entered at checkout are accurate. VON CHRISTABELLA is not responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.

If your order appears to be delayed or is not received within the expected delivery period, please contact us with your order number. We will assist in coordinating with the shipping provider where applicable.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the item received.

For shipping-related queries, please contact us at von.christabella.official@gmail.com